I cannot access the camera.

1The camera IP address you entered is wrong.

Enter the correct IP address (URL) in the Web browser (Internet Explorer).

2The camera port number you entered is wrong.

If you are using a port number other than 80, enter the correct port number in the Web browser (Internet Explorer).

3Your have accessed with “http://” where you should be using HTTPS.

When using HTTPS, access with “https://”. Also make sure to enter the port number if you have changed it to other than 443.

4Access is restricted by security setting (The error message “403 forbidden” is displayed).

Contact your network administrator and ask him/her to change the security settings.

I cannot access the camera from within my home/company network.

1The PC and camera IP addresses (local addresses) are configured with different subnet masks.

To use a PC and a camera within the same network, their subnet masks must be the same. Change settings so that the PC and camera have the same subnet mask.

2The Web browser you are using is configured to connect to the Internet via proxy server.

Change the Web browser settings so that the use of proxy server is disabled.

3The address you are trying to access is not a local address.

Enter a local address to access a camera located in the same network.

You cannot access a camera by entering a URL (or router global address and camera port number) registered with the dynamic DNS service or a URL that is compliant with the global address.

I cannot access the camera from the Internet.

1There is a wrong network setting in the camera.

Configure the default gateway correctly. When using the dynamic DNS service, check whether the entered DNS server address and domain name registered with the dynamic DNS service are correct.

2Registration to the dynamic DNS service is yet to be done. (When using the dynamic DNS service)

Go to the dynamic DNS service site and check that the address for your camera is correctly registered.

3Port forwarding is not configured on your router.

Port forwarding must be configured on your router for you to be able to access a camera from the Internet. For the configuration method, refer to your router's instruction manual.

4Your router is configured with packet filtering or the like which restricts access from the Internet.

Change the settings in your router to allow access from the Internet. For the configuration method, refer to your router's instruction manual.

5The IP address you entered is a local address (the one you use at your home).

When accessing via Internet, enter the global address (or the URL registered with the DDNS service) and port number of the camera as its IP address.

The camera has been suddenly disconnected.

1Another user has changed the password.

Configure the password settings again.

2Another user has changed the camera settings.

Access again after a while.

I get stuck at the Login screen.

The password is changed.

Check the password and try again.

The access lamp does not go on.

1The LAN cable that connects directly to the camera is broken.

Connect the LAN cable.

2The LAN cable has been unplugged.

Connect the LAN cable.

3The switching hub is turned off.

Turn on the switching hub.

I forgot the camera IP address/port number.

Press the SET button provided on the left-side face of the camera and, on the SELECT MENU screen, select [FIRMWARE VERSION] to check the firmware version.

Using the supplied “Auto IP Setup” software, execute a camera search.