I cannot display LIVE video.

1ActiveX control is not installed in your PC.

Install ActiveX.

2There is network congestion.

It may take some time until the screen can be displayed. Please wait.

The message “THE UNIT IS BUSY” appears on the screen if the number of simultaneously accessible users is already reached.

3The version of the installed ActiveX control is old.

When another ActiveX control for network cameras is installed, video may not be displayed due to compatibility issues between the different versions. Install the H.264 Plug-In included in the supplied CD-ROM or the latest H.264 Plug-In you can download from SANYO CCTV System Web page.

4The Web browser you are using for accessing the camera is configured to connect to the Internet via proxy server.

Some proxy servers block UDPs during H.264 browsing. In this case, either change the settings to browse H.264 using HTTP, or browse using JPEG.

I cannot install the “H.264 Plug-In” included in the supplied CD-ROM.

1The OS of your PC is not a recommended OS.

The OS must be Windows Vista, Windows XP Home Edition or Windows XP Professional SP2 or later for the H.264 Plug-In to run.

2You are not logged into the PC with administrator privileges.

To install the H.264 Plug-In in a PC, you need OS administrator privileges. If you are logged in with user privileges, log out and log in again with administrator privileges to do the installation.

An error code appears and no LIVE video is displayed.

1The configured IP address or domain name is wrong.

Configure the IP address or domain name correctly.

2If the address or domain name is correct, then the network connection has timed out.

Use the network when it is not congested, or check whether there are other applications using the network and if there are, stop them for example.

The screen has suddenly stopped refreshing.

A camera power or network fault has occurred.

Check the power supply status and/or the network environment.

The video image is distorted and cannot be displayed correctly.

1The maximum bit rate for video streaming is configured with a value higher than the network bandwidth.

Lower the resolution and/or image quality.

2The performance of the PC is low.

Make sure that your PC meets the operation requirements specified in the “Operating Environment” section.

Or replace the video card in the PC with another with higher performance.

The image quality is bad.

The color quality for your PC monitor is configured to less than 16 bits.

On the [Display Properties] -[Settings] tab, configure the [Color quality] setting for your PC to 16 bits or more.

Frame rate is low, or the moving image stops temporarily.

1Among the multiple accesses to the camera, some are from narrowband networks.

Change the minimum bit rate for video streaming to a large value.

2There are multiple accesses or accesses with request for multiple resolutions.

The frame rate and/or image quality may decrease if the number of accesses or resolution of streaming images increase. Set lower resolution, image quality, and/or frame rate.

The frame rate of video in maximum video size is slow.

The performance of the PC is low.

Make sure that your PC meets the operation requirements specified in the “Operating Environment” section.

Or replace the video card in the PC with another with higher performance.

The LIVE video image is not clear.

1The camera focus has not been adjusted to the correct position.

Click [FOCUS ASSIST] on the CAMERA SETTINGS screen and readjust the camera focus using the focus assist function.

2The object is too close to the camera.

Move away the object from the camera.

3Dust, dirt, fingerprints, etc. are present on the lens cover. Or the lens is fogged.

Wipe away the dust, etc. with a dry cloth.

The live video display is entirely discolored (A white subject appears to be colored.)

Adjust the white balance.

Click [WHITE BALANCE] on the CAMERA SETTINGS screen and, in [WHITE BALANCE], select “MWB”. Then, adjust the white balance so that a white subject appears to be white.

The LIVE video image is noisy.

1The background of the object is dark.

Increase the lighting to the monitored environment.

Or, on the CAMERA SETTINGS screen, select [AUTO] for [DAY/NIGHT] and enable the [DAY/NIGHT] mode. (When using VCC-HD2300P/VCC-HD2300)

2The color quality for your PC monitor is configured to less than 16 bits.

On the [Display Properties] -[Settings] tab, configure the [Color quality] setting for your PC to 16 bits or more.

The image contains white spots or colored light spots.

You are using the camera in a dark place. Or, you are recording a dark object.

White spots or colored light spots may appear on the screen when the camera is used in a dark place or monitoring a dark subject. This is a characteristic of the image pickup device and is not a malfunction. Use auxiliary lighting or some other means to illuminate the monitored environment.